Right of Withdrawal

You have the right to revoke this contract, stating certain reasons. The right of withdrawal only includes the delivery of damaged or wrong goods and a delivery time of more than 20 days. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right of revocation, you must inform us of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

CONSEQUENCES OF THE RIGHT OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO THE FOLLOWING CONTRACTS

Specially inflicted wrong orders, such as when ordering one or more wrong products. Also in case of delivery difficulties, due to unspecified phone number or a wrong address.