Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good (in case of an order comprising multiple goods delivered separately, the day on which you acquire the last good).

 

THE FASTEST WAY TO WITHDRAW

Use our electronic withdrawal function via the "Withdrawal Form" button, available at any time during the withdrawal period in the footer and main menu of our website. Submitting the form there is enough on its own to meet the deadline – you don't need to do anything else.

Alternatively, you can inform us of your decision to withdraw by an unambiguous statement sent by post or e-mail to:

NEVERLESS
Eric Hansen
Walter-Cramer-Ring 35
04416 Markkleeberg
Germany
Email: info@neverlesscases.com
Phone: +49 151 700 67313

 

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs, without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

 

YOU BEAR THE DIRECT COST OF RETURNING THE GOODS.

You are only liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

 

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to goods made to your specifications or clearly personalized (Art. 16(c) of Directive 2011/83/EU; § 312g (2) No. 1 BGB).

This applies specifically to phone cases for which you added a personalized radio message or customized the case color. Because these cases are produced uniquely to your order, they cannot be resold and are excluded from the right of withdrawal once production has started.

Phone cases ordered in their standard design – without an added personalized text or customized case color are not considered personalized for this purpose. The full 14-day right of withdrawal described above applies to these items, including access to the Withdraw form.

If a single order contains both personalized and non-personalized items, the right of withdrawal applies only to the non-personalized items.

 

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract and prefer not to use the Cancel Order button.)

To NEVERLESS, Walter-Cramer-Ring 35, 04416 Markkleeberg, Germany, info@neverlesscases.com:

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Ordered on: ___________ Received on: ___________

Name of consumer(s): ___________

Address of consumer(s): ___________

Date: ___________